FAQs

The Delivery Charges are as follows:

Australia Post Collection Point:

If you would like to discuss further please feel free to call us on 1300 403 035 or email us at enquiries@ozhairandbeauty.com

We offer Mastercard, PayPal, Visa, Afterpay, Zippay, Klarna and Openpay

We do not accept Visa gift cards or the equivalent.

Please note: these delivery times are based on once the parcel has been dispatched from our warehouse in Sydney.

For accurate INTERNATIONAL delivery times please insert your country and postcode here

*Times are indicative as provided by Australia Post and are not guaranteed.

Once your order is dispatched you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel.

You can also look into your tracking through the links provided below to see your updates with each new scan & an estimated delivery date.

If your parcel has been dispatched with Australia Post, Click here to see further tracking notifications by entering your personal tracking number

If your parcel has been dispatched with Seko, Click here to see further tracking notifications by entering your personal tracking number

Having an issue with this? Please contact our team and we will resolve it! Feel free to email us at enquiries@ozhairandbeauty.com or call us on 1300 403 035.

We gladly accept returns on products that you have purchased from us, as long as it is within 120 days and the item has not been used, however we do not offer exchanges on any of our products.

For more information regarding returns please see:

https://www.ozhairandbeauty.com/pages/returns

If you receive a different product or a missing item other than what you have ordered, please take a photo of this product and your invoice/packing slip and send it through to our Customer Service team within 7 days of delivery. 

Please feel free to email us at enquiries@ozhairandbeauty.com or call us on 1300 40 30 35 and one of the members of our lovely customer service team will get in touch with you.  

Please note: Do not dispose of this item until you have contacted our Customer Service team and received a response, or you will not be eligible for a refund or replacement.

If you have received a faulty or leaking/damaged product, please contact our Customer Service team within 7 days with photos of the issue, your packing slip and a detailed description so we can sort this out as soon as possible for you.

Please feel free to email us at enquiries@ozhairandbeauty.com or call us on 1300 40 30 35 and one of the members of our lovely customer service team will get in touch with you.  

Please note: Do not dispose of this item until you have contacted our Customer Service team and have received a response, or you will not be eligible for a refund or replacement.

Please understand, for any faulty goods we need to contact our suppliers and follow a specific procedure so please bare with us while we investigate. We will have an answer for you as soon as possible.

Yes we do! We are happy to price match with other Australian websites. Only in some instances are we unable to.

We ask that you call us on 1300 403 035 or send us an email to enquiries@ozhairandbeauty.com and supply us with a link for the other website so we can confirm the request for you.

It is your obligation to ensure all your address details are correct on your order for us to ship your parcel correctly.

Your parcel will be shipped as per your instructions. Once the parcel has been delivered to the provided address, we will not be held responsible.

If you wish to change the address on your parcel before it is dispatched, please contact us as soon as possible on 1300 403 035. Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible. 

Once your order is picked and packed you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. Our shipping company will provide updates with each new scan & an estimated delivery date.

To track your order Click here for Australia Post and Click here for Seko. All you need to do is enter your personal tracking number:

Feel free to email us at enquiries@ozhairandbeauty.com or call us on 1300 403 035 if you have any other questions.

We are more than happy for you to phone us on 1300 40 30 35 to place your order over the phone. Our business hours are Monday to Friday 9am to 5pm. If you do contact us outside of these times we will respond to you as soon as possible. 

Payments for Afterpay, Zippay, Klarna or Paypal are unable to be processed over the phone. If you wish to use these payment options on your own device we can walk you through the steps whilst on the phone.

If you are having trouble using your discount code please be sure of the following:

• The discount code has not expired.

• The voucher is for a one time use only.

• Only one discount code is used per order. 

Please also note that codes from third party companies are not valid codes. 

If you are still experiencing difficulties after checking the above, please contact us enquiries@ozhairandbeauty.com

Choose from 4500+ convenient & free local collection points including supermarkets, pharmacies, Post Offices and 24/7 Parcel Lockers Australia-wide.

Enjoy greater peace of mind with a delivery location of your choice!

All of our parcels are sent with safe drop enabled. In some instances, the delivery driver will deem it unable to be safe-dropped and will leave it at the nearest post office for collection. This decision is made at the driver’s discretion.

Yes! Please contact Head Office to arrange the return before you go to the salon so that we can provide you with the accurate information in regards to your returns reason.

All products do come with a manufacturer’s warranty. Every product has a different warranty period. You may find this in the product's description.

If the warranty does not appear please phone us on 1300 40 30 35 or email us at enquiries@ozhairandbeauty.com

We receive stock daily from our suppliers so anything out stock will be replenished within a few days.

If a product you are after is showing as 'Sold Out' on our site, please click on the 'Notify Me' button for this item and as soon as stock is received at our warehouse you will receive an email notification.

Get into contact with us for further updates via our live chat, call us on 1300 40 30 35 or feel free to email our friendly customer service team at enquiries@ozhairandbeauty.com

Our website will not allow you to purchase multiples of the same item if we do not have the stock on hand.

If you require multiple items please contact us and we can make special arrangements to get the desired quantity in from our supplier.

We offer exciting promotions for each month. Please see link below.

https://www.ozhairandbeauty.com/pages/june-promotions?top=promotions

You will be able to change your address by logging onto your account and accessing the “View Address” page.

Sadly we are not able to change the billing address.

You are more than welcome to phone our customer service team on 1300 40 30 35 for assistance.

We are an Australian company based in Sydney and all of the products that are

sold on our website are 100% genuine. We do not sell any fake or copy

products as we can guarantee the authenticity of all products we sell as

these are backed up by genuine Australian Warranties.

We do stock a wide range of cruelty free and vegan products.

Please check our website and feel free to contact us for recommendations as we are more than happy to help! 

https://www.ozhairandbeauty.com/collections/ethical-beauty

Yes definitely. We will answer any of your hair and beauty questions. Contact us through the chat, phone or click on contact us and tell us your problem, and we will assist you with recommendations. 

You could also book in to have a free 30 minute Virtual Hair, Skin & Beauty Consultation(via Facetime, Zoom or Skype) with one of our lovely qualified Hairdressers or Beauty Therapists. This session allows you to show us your concerns via video allowing us to accurately diagnose and give you expert advice and recommendations tailored to your needs.

Oz Hair & Beauty already offers competitive prices direct to the public and we

are not able to offer any trade discounts or trade accounts.

The only range of items we are able to offer a trade discount on is Tangle Teezer

(https://www.ozhairandbeauty.com/collections/tangle-teezer).

Please call us on 1300 403 035 or email us at enquiries@ozhairandbeauty.com

Click on the 'Help/Support' icon you see in the bottom right hand corner of the screen and enter key words for what you need help with. If nothing relevant comes up, fill in your details and start chatting with a member of our lovely customer service team.

We are here to help!

If you do happen to have a reaction to one of our products, discontinue the use of the product immediately and please contact our Customer Service team with photos and a description of the issue.

Please note: Returns due to allergies must be less than 25% used upon return, or you will not be eligible for a refund or store credit.

Please understand, for any reactions or allergy issues, we need to contact our suppliers and follow a specific procedure so please bare with us while we investigate. We will have an answer for you as soon as possible.